Fogstar warrants the Fogstar Energy 48V 15.5kWh ("Product") to be free from defects in cells, BMS and workmanship for a period of eight (8) years from the date of purchase ("Warranty Period").

What is Covered:

• This warranty covers the repair or replacement of any defective parts of the Product during the Warranty Period, at Fogstar's sole discretion.

What is Not Covered:

• This warranty does not cover:
• Damages caused by:
• Gross negligence
• Normal wear and tear
• Accident or collision
• Abuse or misuse
• Incorrect installation
• Acts of God (e.g., lightning, flood, fire)
• Any disassembly or modifications to the Product not made by Fogstar or its authorised representatives
• Alterations or modifications to the Product not made by Fogstar or its authorised representatives.
• Any claims made after the Warranty Period has expired
• Transportation costs associated with returning the Product for warranty service
• Installation or removal costs of the Product
• Any consequential or incidental damages, including but not limited to, loss of use, loss of data, or lost profits

Repair or Replacement:

• In the first instance, Fogstar will attempt to troubleshoot and repair any issues with the Product before resorting to replacement.
• If repair is not feasible, Fogstar will, at its sole discretion, replace the Product with a new or refurbished unit of equal or greater value.
• Refurbished units will be of equivalent functionality and performance to a new unit and will have undergone rigorous testing to ensure compliance with warranty standards.

How to Make a Warranty Claim:

• To make a warranty claim, please contact Fogstar customer support at customerservice@fogstar.co.uk. You will be required to provide a copy of your purchase receipt and a description of the problem you are experiencing.
• Fogstar will then guide you through the troubleshooting process and determine the appropriate course of action.