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Fogstar Energy 48V 15.5kWh Warranty
Fogstar warrants the Fogstar Energy 48V 15.5kWh ("Product") to be free from defects in cells, BMS and workmanship for a period of eight (8) years from the date of purchase ("Warranty Period").
What is Covered:
- This warranty covers the repair or replacement of any defective parts of the Product during the Warranty Period, at Fogstar's sole discretion.
What is Not Covered:
- This warranty does not cover:
- Damages caused by:
- Gross negligence
- Normal wear and tear
- Accident or collision
- Abuse or misuse
- Incorrect installation
- Acts of God (e.g., lightning, flood, fire)
- Any disassembly or modifications to the Product not made by Fogstar or its authorised representatives
- Alterations or modifications to the Product not made by Fogstar or its authorised representatives.
- Any claims made after the Warranty Period has expired
- Transportation costs associated with returning the Product for warranty service
- Installation or removal costs of the Product
- Any consequential or incidental damages, including but not limited to, loss of use, loss of data, or lost profits
Repair or Replacement:
- In the first instance, Fogstar will attempt to troubleshoot and repair any issues with the Product before resorting to replacement.
- If repair is not feasible, Fogstar will, at its sole discretion, replace the Product with a new or refurbished unit of equal or greater value.
- Refurbished units will be of equivalent functionality and performance to a new unit and will have undergone rigorous testing to ensure compliance with warranty standards.
How to Make a Warranty Claim:
- To make a warranty claim, please contact Fogstar customer support at customerservice@fogstar.co.uk. You will be required to provide a copy of your purchase receipt and a description of the problem you are experiencing.
- Fogstar will then guide you through the troubleshooting process and determine the appropriate course of action.
Updated on 03 Apr 2024
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