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Fogstar Energy 48V 15.5kWh Warranty

Fogstar warrants the Fogstar Energy 48V 15.5kWh ("Product") to be free from defects in cells, BMS and workmanship for a period of eight (8) years from the date of purchase ("Warranty Period").

What is Covered:

  • This warranty covers the repair or replacement of any defective parts of the Product during the Warranty Period, at Fogstar's sole discretion.

What is Not Covered:

  • This warranty does not cover:
    • Damages caused by:
      • Gross negligence
      • Normal wear and tear
      • Accident or collision
      • Abuse or misuse
      • Incorrect installation
      • Acts of God (e.g., lightning, flood, fire)
      • Any disassembly or modifications to the Product not made by Fogstar or its authorised representatives
      • Alterations or modifications to the Product not made by Fogstar or its authorised representatives.
    • Any claims made after the Warranty Period has expired
    • Transportation costs associated with returning the Product for warranty service
    • Installation or removal costs of the Product
    • Any consequential or incidental damages, including but not limited to, loss of use, loss of data, or lost profits

Repair or Replacement:

  • In the first instance, Fogstar will attempt to troubleshoot and repair any issues with the Product before resorting to replacement.
  • If repair is not feasible, Fogstar will, at its sole discretion, replace the Product with a new or refurbished unit of equal or greater value.
  • Refurbished units will be of equivalent functionality and performance to a new unit and will have undergone rigorous testing to ensure compliance with warranty standards.

How to Make a Warranty Claim:

  • To make a warranty claim, please contact Fogstar customer support at customerservice@fogstar.co.uk. You will be required to provide a copy of your purchase receipt and a description of the problem you are experiencing.
  • Fogstar will then guide you through the troubleshooting process and determine the appropriate course of action.

Updated on 03 Apr 2024