FAQs

Your prices are cheap, are the batteries genuine?

All of the products we sell are 100% Genuine. We only obtain our batteries through trusted channels, after which the batteries are batch tested before they are available for sale. We are proud of our reputation and go to great lengths to protect it.

I'm a business customer, do you offer discounts?

We do offer wholesale discounts for business customers. Please feel free to contact us here.

What is your returns policy?

We offer a 14-day returns policy on all of our products, however the Items must be returned in original packaging. We always advise our customers to contact us first either by email, Facebook or telephone if they are unsure what product will be suitable for their need. We are unable to offer refunds on goods that have been bought and used due to customer error as once they have been used, they can not be resold.

What are your delivery options?  

  • Standard Delivery (2-3 Days) - £1.50.
  • Next Day Delivery (97% Guaranteed) - £1.99.
  • Standard Delivery (Parcel) - £1.99.
  • Next Day Delivery (Parcel) - £2.99.
  • Standard Delivery Recorded (Signed For) - £2.50.
  • Next Day Delivery Recorded (Signed For) - £2.99.

Do you ship outside of the UK?

At this time, we only ship within the UK.

I have bought '3500 mAh' batteries yet my charger is displaying them as less, why is this?

It is very common that external battery chargers display what 'mAh' has been added to the cell and does not take into account what charge is already on it. For you to obtain an accurate reading, you will need a charger that is capable of performing a full capacity check.

Should I charge my batteries internally or externally?

We always advise our customers to purchase a dedicated EXTERNAL charger, as the port on your device is technically for firmware updates.

Will my batteries arrive fully charged?

As much as we would like our batteries to arrive fully charged for convenience, for them to perform at their best throughout their charge cycle life, they are best stored with around 40% charge on them. On this basis, we advise fully charging them before being used. 

 

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